Return Policy
Return Policy for Shop items
At Eryn Shannon Makeup and Hair, we strive to ensure that every customer is delighted with their purchase.
1. Returns:
Our personalized products are not eligible for returns due to hygienic reasons.
2. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us directly at eryn@erynshannon.com within 3 days of receiving the item for assistance.
By making a purchase with eryn@erynshannon.com, you agree to and acknowledge our return policy. We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns regarding our return policy, please contact us at eryn@erynshannon.com
Thank you for choosing Eryn Shannon Makeup and Hair. We appreciate your business!
Sincerely,
Eryn Shannon
Shipping Policy
Shipping Policy for Eryn Shannon Makeup and Hair
Last Updated: January 4 2024
Thank you for choosing Eryn Shannon Makeup and Hair for your makeup and specialty product needs. We want to ensure a seamless shopping experience for our valued customers, and our shipping policy is designed to provide clarity and transparency regarding the shipping process.
1. Shipping Destinations:
We currently ship to addresses within Ontario, Canada. We aim to expand our shipping reach in the future.
2. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may be extended during peak seasons.
3. Shipping Methods:
We offer standard shipping to all Ontario addresses. Standard shipping typically takes 3-7 business days for delivery, depending on your location within the province.
4. Shipping Rates:
Shipping rates are calculated at checkout based on the weight and dimensions of the products in your order.
5. Shipping Carrier:
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
6. Delivery Issues:
In the event of any issues or delays with your delivery, please contact us at eryn@erynshannon.com We will do our best to resolve the issue promptly.
7. Undeliverable Addresses:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during checkout. In the case of an undeliverable address, additional shipping fees may apply.
8. Customs and Duties:
All prices on our website are listed in Canadian dollars and include applicable taxes. Customers are responsible for any customs duties or taxes that may apply to their orders.
10. Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address provided), the customer may be responsible for the cost of re-shipping.
By placing an order with Eryn Shannon Makeup and Hair, you agree to the terms outlined in this Shipping Policy. We appreciate your understanding and cooperation as we work to provide you with the best possible shopping experience. If you have any questions or concerns, please contact us at eryn@erynshannon.com
eryn@erynshannon.com